In order to process a return or an exchange, please contact us for a return authorization.
We accepts returns and exchanges within 5 DAYS of delivery. The returned items must be received in new, unused condition.
We understand that if the customer wants to buy anything from us, then He/She is following all our rules and policies of the website.
RETURNS & EXCHANGES
Damaged Products:
If Received Defective/Broken product, it needs to be reported within 24 hours of delivery.
NOTE: The replacement will only be initiated after our quality check process to make sure the product is in intact (not damaged or impaired in anyway; not used in anyway just like you received it.) condition. If the product fails the quality check process then no replacement will be initiated.
kindly e-mail (support@aliscastle.in) us the Images of the Broken Product or different product you have received and the Image of your invoice bill within 24 Hours
Please contact us on email provided above for any return related issues and we will generate a return authorization for you. Returns are only accepted for items purchased directly from our website. The item(s) must be unused and in original packaging.