Refund Policy
At Ali's Castle, we prioritize customer satisfaction and aim to provide a smooth shopping experience. Please take a moment to review our refund and replacement policy below:

Eligibility for Refunds
-Refunds are available if the product received is in a damaged condition.
-Replacements can be arranged for products of equal value, in case the replacement is available.

Refund Conditions
-If a replacement product is unavailable, a refund may be issued.
-If we arrange a pickup for the returned item, a 20% handling fee will apply.
-Alternatively, if you choose to courier the product back to us, we will issue a full refund, excluding the initial shipping charges, without any handling deductions.

Shipping and Return Costs
-Shipping costs are non-refundable, and customers are responsible for covering any fees associated with returning their item.

Processing of Refunds
-Once we receive and inspect the returned product, we will promptly initiate the refund process.
-The refund amount will be credited to your bank account within 7–10 business days.
-To initiate the refund process, the customer has to share their bank account details.
-Refunds can also be processed via UPI if preferred.

Customer Support
In case the refund has not been credited within the expected timeframe, please reach out to our support team at support@aliscastle.in or contact us at +91 93817 18704 and we will be happy to assist.

Invalid Reasons for Refunds
-Refunds are not applicable if the buyer changes their mind or no longer wants the product after delivery.

Order Cancellations
-For cancellations, please reach out to us promptly. Orders can be canceled prior to dispatch.


Thank you for choosing Ali's Castle. We are here to ensure a smooth and satisfactory resolution for all returns and replacements.