REFUNDS
The refund is applicable only if the product received is in damaged condition. You are only eligible for exchange with another product of the same price.
The refund policy is applicable in case the replacement of a damaged product is not available.
In such case of refund, 20% Handling charges will be deducted from the order amount if a pick up is arranged from our end. If the customer is ready to courier the product to the return address, then there will be no deduction and full amount will be refunded through available methods after deducting the forward shipping charges which were incurred by us to ship the product to you first time.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. Refund will be initiated after deducted the shipping cost.
For initiating refund, customer's bank account details would be required and the refund would be credited within 7 - 10 working days from the date we receive the product. Alternatively, refunds can also be done via UPI Transactions also.
Once we receive the return, it will take 7 - 10 business days for a refund to appear on your statement. If 7 - 10 business days have passed and you still don’t see a refund, please feel free to contact us at support@aliscastle.in
INVALID REASONS
Buyer no longer wants the items - this is the most common reason which we cannot appreciate.
CANCELLATIONS
In case you wish to cancel the order, please contact us. We can cancel the order if the order is not despatched.